Virgin Media: Web Safe. 168. Options. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Child Safe - Disabled ( if Enabled expect to bloc access to. 0. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. QuickStart, set up and connections. OpenDNS provide instructions here :. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. That is very good since the country is not a member of any signal intelligence alliances. I have tried several times over the last month with the same results. 0 Kudos. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. . Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. For a single one, you may be able to get an exemption. Browse Virgin Media Virgin Media Community. Web safe provides ultimate protection when using the internet. You can also use the dispute resolution service if virgin haven’t responded to the complaint after 8 weeks. Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. Chatter and natter. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. Thanks for taking the time to contact us via the Community. If the problem persist post back here to have issue flagged to the forum team. I have also looked into the Virgin F-secure online security thing for £3 p/m but the links to that page all don’t work and the links to register to get 3 free mo. 1 or whatever else you like. So there is a list of the following possibilities: 1) Blocked IP . Switch on Child Safe. Networking and WiFi. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. Yes, you are right, technically Virgin Media could apply any "other" traffic management. Change the Wi-Fi Router Channel. Networking and WiFi. Hi chg194 . Virgin Mobile. If the problem persist post back here to have issue flagged to the forum team. 'Frustrating' The firm operates several email services including @virginmedia. Instead, parental controls can be installed and protected with a passcode to ensure the content accessed is appropriate. We would like to show you a description here but the site won’t allow us. 220. Web safe provides ultimate protection when using the internet. 9. The 2nd one again was to wait but they gave me a reference number to follow up with their IT team. It was easy to login into my virgin media account and change the settings. . Welcome to the community and thanks for taking the time to post your issue on the forums. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. ” This is. Reply. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Child safe is not working. Virgin Mobile. 1. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. . 100 nslookup protonvpn. Virgin Media's DNS servers don't seem. Have turned setting off and. No there is not; technically not possible. I did try to access a restricted site over the WIFI and. Try both Mac and Windows. Your link takes me to the internet security page, and it shows how to switch on parental control. com (blocked by Web Safe), bestvpn. Service and repairs at no extra cost If your Virgin Media kit needs repairing, we’ll get you video calling, streaming and emailing again as quickly as possible. Stream from Virgin Media. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. 1 site and checking AS Name value says Virgin Media and it does. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Stream from Virgin Media. Click the big on/off icon to connect. I've flagged this with VM before and nothing happened. on 09-07-2023 22:56. Here you’ll find all the help you need for Virgin Media related problems and issues. VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. Home Phone. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. 168. SpeedHave just realised that websafe is not working. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. everything is up to date. I have effectively worked around this in a similar way. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Seems it was a common problem, hence why the website ended up with an apology last night. Re: Child safe not working. on 26-08-2022 16:41. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. The disaster is that i have called the customer services for. 4. VPNs we tested to unblock various forbidden resources. Sign in . 1. websafe page unable to load. 1/help for sp. If you’ve. SpeedVirgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. For £12. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Child safe not working. on 06-03-2023 16:05. Virus Safe - Enabled. For fraudulent e-mails, forward to phishing@virginmedia. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I would immediately get an email confirming that changes were made. No bank or credit card details are required for the trial. -- Child Safe not working in Security matters 41 minutes ago; Child safe not working in Security matters 6 hours ago; Child Safe Not Working in Security matters Sunday; Web safe not working when enabled in Security matters Sunday; Child Safe show is off but it's on and can't change it. Since the weekend I can’t access my sports club website where I coordinate community activity and fundraising. My Virgin Media App. Setting the Chrome browser to use a secure DNS may also bypass the Child Safe filter. You may want to start by seeing what your site report looks like using a tool like Blocked. 1. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. I don't work for Virgin Media. At the start of August, I said I was going to leave Virgin, because I was having issues with coverage and I could get more data on a plan somewhere else. It's been on since the start. Also check the dns settings of your vpn while you're there. 100 and 194. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. 4. Child Safe not working in Switched On Families yesterday; Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. 1. 1. Setting up Virgin Media Web Safe. My Virgin Media App. Cheers, Reece -. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. 123 and 194. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Solved: Hi, I can't seem to turn on Web Safe. Security matters. It is showing as switched on but nothing is being blocked. Stay safe online. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Virgin Media Community. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Click the big on/off icon to connect. For best. com). Thanks for joining our help forums and for your first posts here, glad to have you on board! A warm welcome to the VM community. Click here to view more details on content filters from Virgin Media’s Web Safe. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. The Virgin Media blocking method. Learn more. I used to enable it for many years. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon”From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. This is my first post here as I normally find a solution to my problems or manage to work them out myself. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Login in the the Virgin Media online account and try the to enable websafe. So I’ve gone in through the Account settings/Online Security and it looks like it works (it confirms that it’s applied the settings) but it does. VPNs we tested to unblock various forbidden resources. Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. It's the same for virus safe and child safe. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Staying safe online with Virgin Media Web Safe. 1 Kudo. Click: Web Safe. in Switched On Families 18-10-2023; Child Safe not working in Security matters 10-10-2023; Child safe issues, Virgin Media customer service is appalling in Security matters 01-10-2023Child Safe into working in Security matters 4 hours ago; Child Safe not working in Security matters a week ago; Child safe not working in Security matters a week ago; Child Safe Not Working in Security matters 2 weeks ago; Web safe not working when enabled in Security matters 2 weeks agoThat’s true Sue. Virgin Media takes online safety seriously. Nothing that I can do, unfortunately, as I am not a VM employee. Abdelmonem. Does the issue persist: when using your browser's Incognito / Private mode; usually accessed by pressing Ctrl + Shift + P in Firefox or - 5104291The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Many thanks. Security matters. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. SpeedWe would like to show you a description here but the site won’t allow us. It is showing as switched on, but nothing is being blocked. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. . co. We would like to show you a description here but the site won’t allow us. . I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. on 18-10-2022 19:33. any suggestions pls? works fine on old win 10 laptop and mobile devices, so not a signal issue. Help forum. Apply the Public DNS to the computer / device / your own Router i. What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Child safe not working. Account - Cable. 2) Some sort of malware on devices. Phone. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. We would like to show you a description here but the site won’t allow us. I used to enable it for many years. Stay safe online. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. It’s easy to turn on. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. uk. Post a question. Learn more Have I helped? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. While I was thinking to call again, suddenly it worked the next day morning. Options. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoEmail address. Forum; Apps. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Options. TAlmontaser. 4 weeks ago. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. VodafoneChild safe issues, Virgin Media customer service is appalling in Security matters yesterday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters Wednesday; Parental controls - can't block specific website in Switched On. 168. 4. com 9. Switched On Families. Thank you for the help. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. 1) I thought the results wouldnt show but they did. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Does the issue persist if you disable Web Safe? FYI: to turn Web Safe off use the primary account holder's authentication credential here My Virgin Media | Virgin Media and then:. Web safe Child does not work Virgin Router. Child and Web safe - cannot access some sites in Security matters Sunday; Child Safe not working in Security matters a week ago; Child safe not working in Security matters 2 weeks ago; Child safe issues, Virgin Media customer service is appalling in Security matters 2 weeks ago Child Safe not working. ExpressVPN. If it’s not a technical issue you need help with then we’re here to support you on. . timn48. To fix this you’ll need to log in to your router and change a few settings. e. Here’s what the lights mean on Hub 3: White power light is on and WiFi light is flashing red. Networking and WiFi. I can not get websafe/child safe to work on any device. Stay safe online. Activate Web Safe In order to avoid future infections it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. 3. Manage Your Account. And apollo's likewise sounds helpful, but I never get an 'install the web app' option from clicking the link provided (and then the one suggested from there), so that's. Child safe not working. I tried to connect with configure router to use Virgin Media DNS at 194. There’s a network fault in your area. I don't work for Virgin Media. SpeedFrom the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page? -- I'm a Very Insightful Person, I'm here to share knowledge, I. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Excludes broadband faults and broadband network outages. Try computers with Cisco’s OpenDNS using 208. Thank you for your post and welcome to our community. 8. When the number of reports exceeds the baseline, represented by the red line,. TV on the go. 0. For customers using VPN or Handset encryption services, the above protections will not work. Hey @DavidCalla,. What to do if Virgin Media Web Safe isn't working. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Overall, Virgin Media broadband is highly recommended for those fortunate enough to have access to it and holds the potential for wider coverage in the near future. What value is shown for AS Name when you visit If it is not Virgin Media then you need to look at why your network's / device's DNS is different. I'm a Very. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Settings. However, it seems to have stopped since a few days ago. Networking and WiFi. Go to My Apps. Stay safe online. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. The process will be quite similar for other top VPNs like PIA, Cyberghost,. Changing Virgin Media Web Safe Settings on a Mobil. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsQuickStart, set up and connections. 168. Child Safe set to On but not blocking any websites, this used to be working but isn't anymore. Forum team are best placed to help and issue has been flagged to them. Child Safe not working in Security matters Thursday; Child safe not working in Security matters Thursday; Child Safe Not Working in Security matters a week ago; Web safe not working when enabled in Security matters a week ago; Child Safe show is off but it's on and can't change it. I added it to the 'allowed websites' list, and it's working fine. . Go to solution. Networking and WiFi. VM will not dispatch any technicians while an area fault exists. It will block lots of things because it does categorisation type blocking, same as OpenDNS or other filters in a corporate environment. 100 and 194. im currently using an iPhone X pro. comIf you are new to Virgin Media, the Child Safe content filter is usually enabled and this does block the most VPNs. Please help me resolve this. Virgin Media. Login in the the Virgin Media online account and try the to enable websafe. com 9. Reply. Web Safe is an optional setting that does DNS based filtering. Hi there @MrsG101 . Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. on 08-02-2023 16:22. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Good luck. Just sign into My Virgin Media and. 0. SpeedTo disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Open Advanced settings. 168. It is turned on but not blocking any websites. When child safe was switched on, I couldn’t access any dodgy websites (like porn or gambling etc). Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. To confirm Web Safe is working try going to. Does the email not work in either web mail or client mail? 0 Kudos Reply. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers?Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Reply. on 03-11-2022 16:13. Problems in the last 24 hours. Seems to be OK this morning. Forum; Apps. " This has been the same for 3 days now. Web safe not working when enabled. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi can anyone help my email account is not working I've tried using my email app on my phone I've tried using chrome Web page and my - 5139004. Yes still not working. Child safe won’t click on in Security matters Tuesday; Installed Web Safe on Mac. 9. Adjust the settings according to the level of protection you want. Security matters. Consider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. Thank you for the help. on 06-04-2023 07:40. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. 9. . I have tried incognito, resetting cache, and downloading a vpn - all have failed. Check service status. co. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. Web Safe only works on devices connected to your Virgin Broadband at home. I’m losing the will to live. 100). Look out for the envelope in the top right-hand corner. SpeedWeb Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. I'm very sorry for the issue you're having with Child Safe. Please help me resolve this. My Child Safe settings are not working correctly. 4. After that, it’s just £3 per month (or £30 a year). QuickStart, set up and connections. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Contact the site operator for further help. At least 30Mbps download speeds in every room or £100 one-off credit. 1. We are aware of this issue and have our support team working on getting this resolved ASAP. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy, Apple Relay or a VPN. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. in Switched On Families 4 weeks ago; Child and Web safe - cannot access some sites in Security matters a. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. on 01-10-2022 16:28. VM web safe not working (unable to configure it or turn it on/off is a regular source of complaint on the forums) and it works via VM DNS. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. Hello, I am having this problem too. I don't work for Virgin Media, I'm a VM customer. . There’s a network fault in your area. i have tried to solve this issue by calling up Virgin media but they are unable to understand how is this pos. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Virgin Mobile. 1. Account - Mobile. Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoClick the big on/off icon to connect. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. branson@virginmedia. Please,. Changing Virgin Media Web Safe Settings on a Mobile VirginMedia. The web filters introduced by ISPs use network-level filtering of broadband connections to block access to adult and illegal content. Child Safe not working in Security matters Wednesday; Installed Web Safe on Mac. Ensure that “IPsec Pass-Through,” “PPTP Pass-Through,” and “Multicast Pass-Through” are all enabled at the very bottom. All the domains I tried work fine on Virgin Media. It looks like my websafe setting is switched to off. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. Register or sign. Any advice on how to proceed. 6. Changing network settings to use any Public DNS should re-gain full access for the device. To confirm Web Safe is working try going to by default access to VPN sites should be blocked. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. 1 — the Internet’s. We created Web Safe for our customers to make browsing safety a no-brainer. * Call costs may vary. Hi Shaz - unfortunately this issue has been going on for several weeks and there is no fix provided by Virgin - weeks of excuses but no-one has managed to change this as yet sadly. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194.